Terms & Conditions

1. TEKHOTEL (Pvt) Ltd (hereinafter “the Company”) strongly encourages you to read our terms and conditions (hereinafter “T&Cs”) carefully. By accessing or using our web site and/or our services, you agree to be bound by the terms and conditions described herein and by all terms, policies and guidelines incorporated by reference. If you do not agree with all of these terms, do no access and use our web site and services.

2. These T&Cs apply to your access and use of our web site and services as outlined on our web site, including but not limited to, high-speed wireless networking, software development, voice-over-ip communication, internet-of-things, security and surveillance, mobile satellite services, thermal imaging with long-range HD and VHF radio (hereafter “our Services”).

3. By accessing and using our Services, you represent and warrant that you are over the age of 18 (or the age of majority in your country) and are lawfully able to accept these T&Cs. If you are using our Services on behalf of any entity, you further represent and warrant that you are authorized to accept these T&Cs on such entity’s behalf, and that such entity agrees to indemnify TEKHOTEL for violations of these T&Cs.

4. You acknowledge that the Services which the Company makes available are owned by, and all content as well as intellectual property rights therein vest in TEKHOTEL, our licensors, integration partners or third party providers (as applicable) and that any unauthorised use thereof is expressly prohibited.

5. You agree to indemnify and hold TEKHOTEL harmless, as well as our subsidiaries, affiliates, licensors, agents, third-party information providers and independent contractors against any and all claims, damages, cost, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your registration or use of our Services.

6. TEKHOTEL, its directors, members, employees or agents do not assume any liability for damages of any kind arising from the use of our Services or the unavailability of the same, including, but not limited to, business interruption, loss of business information, loss of data, loss of profits and any direct, indirect, incidental, punitive, special or consequential damages.

7. Our T&Cs are governed by and will be interpreted according to the laws for the Republic of Mauritius, and all disputes, claims and other matters in connection with these T&Cs will be determined in accordance with such laws.

8. We reserve the right, without notice and in our sole discretion, to terminate your account and/or to restrict or block your access to our Services. (June 2023)

Privacy Policy

1. General

TEKHOTEL (hereinafter “the Company”) is committed to protecting your privacy and complying with the Mauritian Data Protection Act (2017), which governs the privacy rights of individuals in relation to requirements of collection, processing, storage, transfer and handling of personal information. The terms of this policy apply to your use of our web site www.tekhotel.com as well as to your accessing and employing our services as outlined on our web site, including but not limited to, high-speed wireless networking, software development, voice-over-ip communication, internet-of-things, security and surveillance, mobile satellite services, thermal imaging with long-range HD, and VHF radio (hereinafter “our Services”).

2. Use of Collected Information

We invite you to carefully read through this privacy policy. If you find anything that you do not agree with, we advise you not to use our Services. By accessing and receiving our Services, you (i) understand and agree to be bound by the terms of this policy and (ii) expressly consent to us collecting, using, storing, or otherwise processing your personal information as set out in this policy for the purpose indicated herein.

3. Provider and Owner

The provider of Services and owner of associated intellectual property is TEKHOTEL (Pvt) Ltd with registered offices at 11th Floor, Tower 1, NexTeracom Building in Cybercity, Ebène, Republic of Mauritius.

4. Data Collection

For data protection purposes the Company is the controller and the processor of data. You agree to any of your personal information collected by us being retained indefinitely, and you also consent to its storage, processing, and usage in jurisdictions whose privacy laws may be different and/or less protective than those of your resident jurisdiction.

5. Best Practices

To project your privacy, TEKHOTEL follow basic principles in accordance with global best practices relating to customer privacy and data protection. We will not sell or give away your name, e-mail address, phone number, billing address and other sensitive personal information to anyone without your express consent. Where necessary, we use commercially reasonable, industry-standard security measures to protect your information from unauthorised users.

6. Information Collection

When you access our web site and/or our Services, certain kinds of information may be automatically collected. This information includes but is not necessarily limited to your IP address, browser type, language, and access times. We may also collect and use your personal information to provide our Services to you. As an active client of TEKHOTEL, you may receive general information, transaction-related communications, billing reminders and process notifications that are associated with our Services. You are free to let us know if you do not wish to receive any of the above communication and acknowledge that this would impact and end your service contract with us.

7. Third Party Information

TEKHOTEL may use cookies to enable you to help personalize your online experience and sign into our Services. A cookie is a small text file that is placed on your device. Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect may include, but are not limited to, the date and time of your visit, your registration information, and your navigational and purchase history. You have the choice to accept and decline cookies. If you choose to decline cookies, you may not be able to access and use our Services.

8. Legal disclosure

On occasion, we may share your personal information with accredited third parties as a condition for providing you with a certain type of service. You expressly consent to us sharing your personal information with service providers who perform services on our behalf. While we treat any information we receive in accordance with this privacy policy, TEKHOTEL is not responsible for what happens to your personal data once it has been transmitted to a third party that acts as a service provider to us.

9. Accuracy of Information

We reserve the right to disclose your personal information – without notice – if required to do so by law, respond to claims and/or protect the rights, property and safety of our company, employees, users, or the public. In case of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which case personal information would be transferred as one of the business assets of the Company.

10. Use of Cookies

You warrant that: (i) any personal information that you provide to TEKHOTEL as a client shall be and remain complete, accurate and correct, (ii) you will keep us informed of any changes in such personal information, and (iii) you will provide us with any reasonable assistance that we may require in order to enable us to comply with our obligations under applicable privacy laws, and you indemnify TEKHOTEL against and hold the company harmless from any claim, penalty or fine as a result of a breach of any of these warranties.

11. Disclaimer

TEKHOTEL takes commercially reasonable precautions to abide by this privacy policy. To the maximum extent allowed by law, TEKHOTEL, its subsidiaries, affiliates and business partners disclaim any other obligation, liability, or warranty to you for any other action, inaction, omission, or other activity that is not in accordance with this privacy policy.

12. Limitation of Liability

Under no circumstances shall TEKHOTEL, its directors, subsidiaries, affiliates or its suppliers or licensors be liable for any direct, special, incidental, indirect, economic, consequential, or punitive damages (including without limitation, loss of data or loss of use damages or lost profits) arising out of or connected with this privacy policy.

13. Territory

This privacy policy is governed by and will be interpreted according to the laws of the Republic of Mauritius, and all disputes, claims and other matters in connections with this privacy policy will be determined in accordance with such laws.

14. Updates

We reserve the right to update and change the terms of this privacy policy at any time without notice. (June 2023)

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